
The nerve!

She started to protest, saying she was stressed and this was her mother who was going into a nursing home.
I said I understand that and know it's frustrating but we our bound by the Governement's privacy laws.
She then tells me she has power of attorney. I said "Great, fax in those papers and I'll update the account showing that you can have access to it"
She gave a long sigh and went silent.
"Was there anything else today?" I said, perhaps a little too cheekily.
She replied with a snappy "you just don't know the stress and the pressure I'm under. You sit there in that office and all I'm asking is a simple thing and you just refuse to take this stress from me."
And then she hung up.
I just wish I'd been able to say "Do you think you're the only one with stress in your life? Is stress an excuse to have everyone bow to your wishes, laws be damned?"
I mean seriously. I did feel sorry for her, but not enough to be hit with a fine if I breach the privacy act!
Poor little stressed girl! Give me a break! There are people with real problems in this world ya know!
A little after that call, a colleague called me saying he had a call for me. He said it was someone from the interpreting service who had requested to speak to my extension number.
I was dumbfounded for a moment. She'd caused me such grief and now she was calling me back?
But hearing his stifled laughter I realised it was a joke! Too bad, I would have liked to have given her a piece of my mind…
Actually no, I take that back... I have precious little of my mind left!!!

1 comment:
I honestly don't know how you do it. I would have been sacked from the job a long time ago for telling callers what I really think. : )
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